Terms and Conditions
1. General Information
These Terms and Conditions govern the use of the Mirelle online store, located at mymirelle.com, operated by Mirelle (hereinafter "we," "our," or "us"). By accessing our website and making purchases, you agree to comply with these terms.
Mirelle is registered at Hoza 86, 00-682 Warsaw, Poland VAT ID/NIP: 5253034055, REGON: 540840762. For contact, email us at hello@mirelle.com.
2. Definitions
- Client/Customer: Any individual or entity using the Mirelle website to make purchases.
- Product: Items available for purchase on the Mirelle online store.
- Regulations: These Terms and Conditions.
- Business Days: Days from Monday to Friday, excluding public holidays in [Country of Business Registration].
3. Scope and Availability of Services
Products are offered for sale to individuals and entities within the countries listed on our shipping destinations page. Availability of products and delivery methods may vary based on the customer’s location.
4. Technical Requirements
- A device with internet access.
- An updated web browser such as Chrome, Firefox, or Safari.
- A valid email address to complete the registration and purchase process.
5. Product Information and Pricing
All prices displayed on the website include VAT unless explicitly stated otherwise. Shipping costs are calculated at checkout. Mirelle makes every effort to ensure accurate product descriptions, but slight variations may occur.
6. Placing Orders
To place an order, customers must:
- Select the desired product(s) and add them to the shopping cart.
- Provide accurate and truthful personal information during checkout.
- Agree to these Terms and Conditions.
Orders are confirmed via email. Mirelle reserves the right to cancel orders in cases of suspected fraud, technical errors, or stock unavailability.
7. Payment Terms
- Accepted payment methods include credit/debit cards (Visa, MasterCard), PayPal, and bank transfers.
- Payments must be completed before orders are processed.
8. Delivery and Shipping
Shipping costs and delivery times depend on the destination. Customers will receive tracking information once their order has been dispatched. Mirelle is not responsible for delays caused by customs or external carriers.
9. Right of Withdrawal
EU customers have the right to withdraw within 14 days of receiving the order. Returned items must be unused, in original packaging, and include proof of purchase.
10. Warranty and Complaints
Products are covered by a statutory warranty. Complaints must be submitted within 14 days of receipt to hello@mirelle.com. Remedies include repair, replacement, or refund.
11. Intellectual Property Rights
All content on the Mirelle website is the exclusive property of Mirelle or its licensors. Unauthorized use is prohibited.
12. Amendments to the Terms
Mirelle reserves the right to update these Terms and Conditions. Customers will be notified of significant changes via email or on the website.
13. Contact Information
For inquiries or support, contact us at:
- Email: hello@mirelle.com